The information contained in this website is for general information purposes only. The information is provided by Prestige Products T/A The Prestige Car Mat Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, Prestige Products T/A The Prestige Car Mat Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We require full payment upon receipt of your order. We will only process and manufacture orders once cleared payment has been received. Please ensure all information on your order is correct including all contact details for future communication.
Following receipt of an order and payment, a confirmation email will be issued. Our mats are made to order and can take up to 8 working days to be delivered.
Our Returns Policy
If you are not entirely satisfied with the product or find you have ordered the incorrect product for your car, please contact us via our website and we will endeavour to resolve your query or arrange to return the item to us.
Please note the company reserves the right to charge a re-stocking fee with regard to returns of up to 20% at their discretion.
Please note, with regard to any returned items. The company does not cover the cost of any return postage.
Upon receipt of your returned goods. We will issue the agreed refund to your account within 3 days.
If you would like to upgrade your car mats once received, please contact us via our website to make arrangements to return your item and request a suitable replacement. We do charge a postage fee of £4.95 to cover your replacement set of car mats, together with our standard re- stocking fee.
Our Cancellation Process
Should you wish to cancel your order, please contact us via email as soon as possible to inform us. We can only cancel an order if this has not yet been processed or manufacturing of your car mats has not yet commenced.
Products with Defects
Please contact us via email within 7 days of receipt of your order if there is any fault with regard to the car mats.
Please email a photograph showing the defect and send to firstname.lastname@example.org and we will ensure a replacement is supplied within 48 hours of receipt.